Support Packages

NMT network technicians are available to act as your IT department. Small businesses often times cannot afford a full time IT person. Just because someone can setup a wireless router and get connected to the internet does not mean it has been done correctly with security and reliability. The same is true of your entire network. NMT uses highly skilled and certified technicians to build and maintain a business network that will allow your business to focus on what your business does.

NMT offers multiple support plans to meet your needs:

•Platinum Total Care – This is the package for insuring you will never suffer from netsomnia again! Features include:
◦24/7 monitoring of your network servers, routers and  printers.
◦24/7 monitoring of your network attached workstations.
◦Software update management for servers and workstations.
◦Server, Network and workstation maintenance.
◦Remote Server and Workstation support.
◦Technology vendor management. (let us handle the technical support calls!)
◦On site resolution of mission critical issues.
◦Additional projects are done at our platinum rate.

•Gold Care – This is our standard package. Designed for networks where mission critical data and work is only done on the server.
◦24/7 monitoring of your network server(s).
◦24/7 monitoring of your network attached workstations.
◦Software update management for servers and workstations.
◦Remote Server and Workstation support.
◦On site resolution of mission critical issues.
◦Additional projects are done at our gold rate.

•Basic Care – This is a basic monitoring package.
◦24/7 monitoring of your network server(s).
◦Software update management for server(s).
◦Remote server support.
◦Additional projects are done at our standard rate.