Outlook won’t download email. Keeps saying “need password” but will not prompt for it.
I found this in the Microsoft Forums:
Then about half way down, I found this:
@Satoshi Nishimura wrote:
In my case, removing my Office 365 account from “Access work or school” (Settings > Accounts > Access work or school) on Windows 10 solved that issue. Then, I connected my Office 365 account again, it worked.
Thank you so much! We’ve seen a pretty sizable influx of this issue over the past few weeks and this has worked without fail for us. You are a lifesaver.
That did it, Microsoft Office 365 got confused between a personal and work accounts.
Problem is solved!