I really like the new version 12 of the 3CX phone system, but the Windows desktop software 3CXPhone would not remote control phones for me.  This functionality is called CTI by 3CX and remote control by Yealink. We finally found the field that is required in the phone configuration to allow that function. On the Yealink phone configuration webpage look for the Feature tab on top, then the Remote Control tab on the left side. Then either set the “Action URI allow IP List” to the word any or the specific IP address of your desktop computer.

 

yealink CTI

 

 

 

 

 

 

 

 

 

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